Refund And Returns Policy
We are always glad to see our products assist you in reaching your goals. However, if you believe you need a refund, please read the section below.
Since our products are intangible and cannot be returned, we do not provide refunds for digital items once the order is confirmed and the product is delivered. It’s important to understand that we offer digital products, not services, so we cannot revoke access to files that you have already received.
Under the Consumer Rights Act, you have the right to make a claim against the seller if your digital download is defective. As the seller, we can issue a refund if there is a technical issue that we are unable to assist you with or if there was a misrepresentation in the product description. In such cases, the refund period extends for 10 days from the moment of purchase.
We define a technical problem as one of the following situations:
- Non-delivery of the product: If you don’t receive a delivery email from us due to problems with your email provider or mail server, please contact us for assistance.
- Major defects: While we thoroughly test all our products before releasing them, unexpected errors can still occur. If you encounter any significant issues, please report them directly to our technical support.
- Product not as described: If you believe that the purchased product does not match the description provided on the product description page, you must report this to our technical support within 14 days of the purchase date. You will need to provide clear evidence that supports your claim. Please note that complaints based solely on false expectations or personal desires cannot be honored.
On the preview page of each product, we provide a description that specifies the third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) that is compatible with our products. It’s important to understand that we are not responsible for any compatibility issues with third-party software that is not mentioned in our product descriptions. Therefore, we cannot fulfill refund, return, or exchange requests based on such incompatibility.
As a customer, it is your responsibility to be aware of this information before making a purchase from our site. Please note that we are not obligated to provide a refund or credit in the following situations:
- Changing your mind about an item.
- Purchasing an item by mistake.
- Lacking sufficient expertise to use an item.
Our Refund Policy is openly accessible on our website. When you make a purchase through our website, you are considered to be aware of and agree to our Refund Policy statements.
Contact us at email@example.com for questions related to refunds and returns.